Outage in Intellistack

Standard Users Unable to Access Documents (Access Error)

Resolved Minor

January 12, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue where Standard users are unable to access Documents and receive an access error, while Admins are still able to access without issue.

Components affected

Intellistack API & Document Generation

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/13/2026 12:56AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/13/2026 12:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 01/12/2026 11:05PM

We have identified an issue where Standard users are unable to access Documents and receive an access error, while Admins are still able to access without issue.

Latest Intellistack outages

Formstack Sign Security Update and Browser Requirements - 29 days ago

Intermittent Delays in Documents Processing - about 1 month ago

Email Delivery Issues - about 1 month ago

Payments on Formstack Forms failing for some users - about 1 month ago

Some deliveries failing from Formstack Documents to Formstack Sign - about 2 months ago

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