Outage in Intercom AU

Increased error rate when using AI Compose features in the Inbox

Resolved Minor
January 24, 2025 - Started 29 days ago - Lasted about 11 hours

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Outage Details

We're seeing elevated errors with AI Compose features in the Inbox, due to a downstream issue with OpenAI. We are working with them to resolve the issue. We'll keep you updated as we make progress.
Latest Updates ( sorted recent to last )
INVESTIGATING 29 days ago - at 01/24/2025 10:40PM

We’re continuing to work with OpenAI to resolve the issue causing elevated errors with AI Compose features in the Inbox.

INVESTIGATING 29 days ago - at 01/24/2025 07:45PM

We're seeing elevated errors with AI Compose features in the Inbox, due to a downstream issue with OpenAI. We are working with them to resolve the issue. We'll keep you updated as we make progress.

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