Outage in Intercom AU
Elevated errors affecting Helpdesk and Fin
Resolved Minor
July 10, 2026 - Started 11 days ago
- Lasted 26 minutes
Incident Report
Summary AI Generated
Intercom AU experienced elevated error rates and timeouts affecting Helpdesk and Fin responses for Australia-hosted workspaces. The incident lasted approximately 26 minutes before a fix was implemented. The team deployed a resolution and moved to monitoring to confirm full recovery.
We're seeing elevated error rates and timeouts affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/10/2026 05:18AM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
11 days ago - at 07/10/2026 04:57AM
We're seeing elevated error rates and timeouts affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
Latest Intercom AU outages
iOS users facing issues logging into Fin - 26 days ago
Help Center issues in Australia hosting region - 27 days ago
Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) - about 1 month ago
Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions - about 1 month ago
Login issues - about 1 month ago
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