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Copilot and Custom Answers are still experiencing elevated error rates, despite partial recovery. We will continue monitor the effectiveness of OpenAI’s fixes.
OpenAI have implemented a fix and we are beginning to see recovery for Copliot and Custom Answers 🔎. We will continue to monitor for full recovery.
We are still seeing elevated error rates for Copilot and Custom Answers. OpenAI are continuing to work on a fix for the issue.
We have been experiencing increased error rates for Fin Copilot and Customer Answers since 23:20UTC, due to an outage with our third party LLM provider OpenAI. We are working with them on remediation and will keep you updated on the status of the issue.
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