Outage in Intercom EU

Intercom <> Facebook Integration issues

Resolved Minor
October 25, 2024 - Started about 2 months ago - Lasted 2 days

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Outage Details

We're seeing issues with our Facebook integration where messages are not synced across platforms. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 10/27/2024 08:45AM

We have implemented a fix for this issue and are monitoring it for full recovery. 🔎 You should start to see your Facebook messages coming into Intercom again. We'll let you know when we're confident in our recovery.

INVESTIGATING about 2 months ago - at 10/26/2024 10:31PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 07:58PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 04:48PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 02:32PM


We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 12:21PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 07:58AM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/26/2024 12:22AM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/25/2024 08:55PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/25/2024 05:20PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/25/2024 02:41PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

INVESTIGATING about 2 months ago - at 10/25/2024 01:31PM

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️.

INVESTIGATING about 2 months ago - at 10/25/2024 12:30PM

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

INVESTIGATING about 2 months ago - at 10/25/2024 11:44AM

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

INVESTIGATING about 2 months ago - at 10/25/2024 10:52AM

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

INVESTIGATING about 2 months ago - at 10/25/2024 10:22AM

We continue to see issues with the Facebook integration and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

INVESTIGATING about 2 months ago - at 10/25/2024 09:57AM

We're seeing issues with our Facebook integration where messages are not synced across platforms. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.

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