Outage in Intercom EU

Increased Error Rates and Latencies across Intercom

Resolved Minor
November 29, 2024 - Started 13 days ago - Lasted 20 minutes

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Outage Details

We're seeing issues with Intercom where customers are experiencing increased error rates and high latencies on the product. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
Latest Updates ( sorted recent to last )
MONITORING 13 days ago - at 11/29/2024 10:27AM

We have implemented a fix for the issue, and we are now monitoring for full recovery.

INVESTIGATING 13 days ago - at 11/29/2024 10:20AM

We are continuing to investigate elevated error rates and increased latencies for customers using Intercom in US and EU data-hosted regions.

INVESTIGATING 13 days ago - at 11/29/2024 10:13AM

We're seeing issues with Intercom where customers are experiencing increased error rates and high latencies on the product. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.

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