Increased latency for a subset of customers

We're now monitoring for full recovery. Affected customers will see latency return to normal over the next few minutes, and we'll confirm when we have full recovery.

We have implemented mitigations for this incident, and will continue to update here as we work the issue.

We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

We're seeing issues with Intercom for a subset of customers who will experience increased latency and errors scoped to customer on a particular database shard. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.