Outage in Intercom US
End User Emails via REST API not sending
Resolved Minor
November 12, 2025 - Started 17 days ago
- Lasted 9 minutes
Incident Report
We're seeing issues with emails sent via the Intercom REST API where any requests to send emails for End Users is failing. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
17 days ago - at 11/12/2025 07:46PM
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
INVESTIGATING
17 days ago - at 11/12/2025 07:45PM
We're seeing issues with emails sent via the Intercom REST API where any requests to send emails for End Users is failing. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom US outages
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Increased Inbox Latencies in US Region - about 1 month ago
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