Outage in Intercom US

Delays in conversation processing

Resolved Minor

March 03, 2026 - Started 8 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Intercom US experienced delays in conversation processing that prevented conversations from reaching inboxes and being processed by Fin AI for 1.1 hours. The issue affected users in the USA hosting region who experienced delayed message delivery and automated response processing. The service was restored and returned to normal operation with ongoing monitoring.

We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.

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Latest Updates ( sorted recent to last )

MONITORING 8 days ago - at 03/03/2026 01:50PM

We've fixed conversation processing and are monitoring the situation.

IDENTIFIED 8 days ago - at 03/03/2026 01:34PM

We're continuing to investigate delayed conversation processing.

INVESTIGATING 8 days ago - at 03/03/2026 01:04PM

We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.

Latest Intercom US outages

Attachments using the Android SDK not working - 19 minutes ago

Workflows and Reporting experiencing issues with Conversation Attributes - 6 days ago

Fin Performance Degradation - 12 days ago

Delays in sending emails from Intercom - 15 days ago

Whatsapp inbound customers experiencing intermittent issues sending media files - about 1 month ago

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