Outage in Intercom US
Delays in conversation processing
Resolved Minor
March 03, 2026 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Intercom US experienced delays in conversation processing that prevented conversations from reaching inboxes and being processed by Fin AI for 1.1 hours. The issue affected users in the USA hosting region who experienced delayed message delivery and automated response processing. The service was restored and returned to normal operation with ongoing monitoring.
We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/03/2026 01:50PM
We've fixed conversation processing and are monitoring the situation.
IDENTIFIED
about 2 months ago - at 03/03/2026 01:34PM
We're continuing to investigate delayed conversation processing.
INVESTIGATING
about 2 months ago - at 03/03/2026 01:04PM
We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.
Latest Intercom US outages
Fin is experiencing issues - 6 days ago
Fin is experiencing issues - 7 days ago
Email Forwarding is experiencing difficulties - 13 days ago
Increased errors and latency with Inbox - about 1 month ago
Attachments using the Android SDK not working - about 1 month ago
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