Outage in Intercom US
Workflows and Reporting experiencing issues with Conversation Attributes
Resolved Minor
March 05, 2026 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Intercom US experienced issues with Workflows and Reports that access Conversation Attributes, preventing these features from loading properly. The impact was later narrowed down to specific Custom Reports. The team identified the root cause and implemented a fix after 1.2 hours of service disruption.
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 03/05/2026 04:46PM
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
INVESTIGATING
about 2 months ago - at 03/05/2026 04:25PM
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
INVESTIGATING
about 2 months ago - at 03/05/2026 03:56PM
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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