Intercom US experienced issues with Workflows and Reports that access Conversation Attributes, preventing these features from loading properly. The impact was later narrowed down to specific Custom Reports. The team identified the root cause and implemented a fix after 1.2 hours of service disruption.
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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