Outage in Intercom US
Fin Performance Degradation
Resolved Minor
February 27, 2026 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Intercom's Fin AI assistant experienced performance issues, escalating customer queries to human support teams more frequently than normal. The degraded performance affected automated customer service capabilities for 48 minutes. The team implemented a fix and monitored the system until full recovery was confirmed.
We're seeing issues with Fin where it is escalating to support teams more than usual. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 02/27/2026 01:38PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
about 2 months ago - at 02/27/2026 01:16PM
We're seeing issues with Fin where it is escalating to support teams more than usual. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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