Intercom's Fin AI assistant experienced performance issues, escalating customer queries to human support teams more frequently than normal. The degraded performance affected automated customer service capabilities for 48 minutes. The team implemented a fix and monitored the system until full recovery was confirmed.
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
We're seeing issues with Fin where it is escalating to support teams more than usual. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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