Increased Inbox Latencies in US Region

We were observing increased latencies, overall slowness, and a degraded experience in the Inbox and Intercom REST API for users in the US region, caused by high internal database load. We’re seeing that the situation has stabilized, but the team continues to investigate the root cause to ensure the issue is fully addressed. We’ll update you here as soon as we have more information.

We were observing increased latencies and overall slowness in the Inbox experience for users in the US region which were caused by internal database load. We’re seeing that the situation has stabilized, but the team continues to investigate the root cause to ensure the issue is fully addressed. We’ll update you here as soon as we have more information.

We were observing increased latencies and overall slowness in the Inbox experience for users in the US region. We’re seeing that the situation has stabilized, but the team continues to investigate the root cause to ensure the issue is fully addressed. We’ll update you here as soon as we have more information.

We’re observing increased latencies and overall slowness in the Inbox experience for users in the US region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.