Outage in Intercom US
Delays in sending emails from Intercom
Resolved Minor
February 24, 2026 - Started about 2 months ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
Intercom experienced a 20-minute outage affecting outbound email delivery for workspaces in the USA and Australia regions due to their email provider experiencing issues. All outbound emails were impacted, including administrative emails like sign-up verification and notifications. The service was restored and email backlogs were processed after the underlying provider issue was resolved.
Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 02/24/2026 07:43PM
Things are looking better now and we're processing our backlogs.
IDENTIFIED
about 2 months ago - at 02/24/2026 07:32PM
Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.
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