Outage in Intercom US
Fin not answering in the USA region
Resolved Minor
August 26, 2026 - Started 8 days ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
**Incident Summary** Intercom's Fin AI agent stopped answering conversations for customers hosted in the USA region. The issue lasted approximately 24 minutes before partial recovery was observed. No broader platform services were reported as affected.
We're investigating Fin not answering conversations in the USA hosting region.
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 days ago - at 08/26/2026 02:39PM
We're seeing partial recovery for Fin answering questions.
INVESTIGATING
8 days ago - at 08/26/2026 02:26PM
We're investigating Fin not answering conversations in the USA hosting region.
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