Outage in Intuitive Shipping
FedEx (new) Rating Impaired
Resolved MinorIncident Report
We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds.
As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday.
The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur.
We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed.
For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.
https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 05/08/2026 08:16PM
The original issue has occurred, FedEx is aware of the issue and is working on a resolution.
If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.
https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
IDENTIFIED
2 days ago - at 05/08/2026 01:46PM
We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds.
As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday.
The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur.
We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed.
For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.
https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
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