Outage in Intuitive Shipping
UPS Rating Impaired
Resolved MinorIncident Report
UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue.
https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting
Components affected
Intuitive Shipping RatingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 06/11/2026 09:25PM
We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants.
If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting
We will continue to monitor the situation as UPS restores full service.
INVESTIGATING
about 1 month ago - at 06/11/2026 08:45PM
UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue.
https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting
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