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Outage in Intuitive Shipping

Canada Post Rating Impaired

Resolved Minor
August 07, 2026 - Started 21 days ago - Lasted about 8 hours
Official incident page

Incident Report

Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method
Components affected
Intuitive Shipping Rating

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Latest Updates ( sorted recent to last )
MONITORING 21 days ago - at 08/07/2026 04:42PM

Canada Post is still experiencing intermittent issues with their rating service.

If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

MONITORING 21 days ago - at 08/07/2026 03:56PM

Canada Post has restored service and rates are now returning for merchants.

IDENTIFIED 21 days ago - at 08/07/2026 01:14PM

Canada Post has confirmed that they are currently performing maintenance, which is taking longer than expected. They do not have a firm ETA at this time but expect all affected services to be restored by 12:00 p.m. (noon) ET.

INVESTIGATING 21 days ago - at 08/07/2026 12:47PM

Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

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