Outage in InVision
Some Freehand comments may fail with a "Failed to create new comment thread" error messaging for collaborator users
Resolved MinorIncident Report
We are currently investigating an issue that causes some V7 Freehand comments to fail with a "Failed to create new comment thread" error messaging for collaborator users.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 10/28/2022 04:21PM
Our engineers have deployed a fix and are monitoring this further. V7 Freehand comments should be posting without issue at this time.
IDENTIFIED
almost 3 years ago - at 10/28/2022 03:47PM
Our engineers have identified the root cause of the issue and are reviewing for correction.
INVESTIGATING
almost 3 years ago - at 10/28/2022 02:34PM
We are currently investigating an issue that causes some V7 Freehand comments to fail with a "Failed to create new comment thread" error messaging for collaborator users.
Latest InVision outages
Images are not loading in V7 freehands, prototypes, and the product UI - over 1 year ago
InVision Cloud (V6 and V7) are currently unavailable - over 1 year ago
Our Support Hub and Help Centre are not available - almost 2 years ago
New Team creation's Domain field fails to recognize valid entries and create a team - almost 2 years ago
Some users may encounter some failures with Freehand AI - about 2 years ago
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