Outage in InVision

Some V7 Freehand users may not get expected results when using the Freehand AI integration

Resolved Minor

June 26, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating an issue where some V7 Freehand users may not get expected results when using the Freehand AI integration. The text results may be highly truncated.

Components affected

InVision Freehand

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 06/27/2023 05:49PM

This incident has been resolved, and you should now be able to reliably utilize our OpenAI integration within Freehand. Our apologies for the disruption, and we apologize for any inconvenience caused.

MONITORING over 2 years ago - at 06/27/2023 12:07PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 06/26/2023 08:43PM

We have identified performance issues with the OpenAI provider, and are currently monitoring results.

IDENTIFIED over 2 years ago - at 06/26/2023 08:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/26/2023 08:30PM

We are currently investigating an issue where some V7 Freehand users may not get expected results when using the Freehand AI integration. The text results may be highly truncated.

Latest InVision outages

Images are not loading in V7 freehands, prototypes, and the product UI - over 1 year ago

InVision Cloud (V6 and V7) are currently unavailable - almost 2 years ago

Our Support Hub and Help Centre are not available - about 2 years ago

New Team creation's Domain field fails to recognize valid entries and create a team - about 2 years ago

Some users may encounter some failures with Freehand AI - over 2 years ago

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