Outage in Invoca

Invoca Platform Reporting Issues

Resolved Minor
October 19, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating issues with the Invoca platform reporting not loading as expected. Call records and associated data are being captured, but are taking longer than normal to become available in Invoca reporting after the call is completed. Updates will be provided as they become available.
Components affected
Invoca Real Time Reporting Invoca User Logins

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/19/2022 11:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 10/19/2022 10:39PM

The change has been deployed and is currently updated. New data is still delayed and we're continuing to work on this update.

INVESTIGATING about 3 years ago - at 10/19/2022 09:06PM

The change has been deployed and is currently updated. New data is still delayed and we're continuing to work on this update.

IDENTIFIED about 3 years ago - at 10/19/2022 08:44PM

The change has been deployed and we are currently assessing the results. Thank you for your patience.

IDENTIFIED about 3 years ago - at 10/19/2022 08:17PM

We have identified the issue and are prepping to deploy a fix. Targeting to deploy in the next 5-10 minutes.

INVESTIGATING about 3 years ago - at 10/19/2022 08:11PM

We are currently investigating issues with the Invoca platform reporting not loading as expected. Call records and associated data are being captured, but are taking longer than normal to become available in Invoca reporting after the call is completed. Updates will be provided as they become available.

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