Outage in Invoca

Smart Alerts Incident

Resolved Minor

April 24, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an incident involving Smart Alerts. This issue may impact customers who receive smart alerts and result in periodically receiving alerts with incorrect call counts.

Components affected

Invoca Exported Reports

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/26/2024 10:36PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 04/26/2024 06:20PM

We are currently going through another round of testing prior to deploying a fix for this incident. There have been no new incident windows today and all smart alerts sent on 9/26 should be accurate.

IDENTIFIED almost 2 years ago - at 04/25/2024 01:53PM

Our code testing is still in progress, however we have seen no erroneous notifications over yesterday or this morning. The last impact window for Smart Alerts was 46 hours ago.

IDENTIFIED almost 2 years ago - at 04/24/2024 08:07PM

We have identified the root case of the issue and are actively testing the code changes needed to remedy the issue. Additionally, all Smart Alert notifications sent today should be accurate as the last incident impact window occurred 27 hours ago.

INVESTIGATING almost 2 years ago - at 04/24/2024 04:56PM

We are currently investigating an incident involving Smart Alerts. This issue may impact customers who receive smart alerts and result in periodically receiving alerts with incorrect call counts.

Latest Invoca outages

Inbound calls - 12 days ago

Invoca UI Latency - 13 days ago

Access to Invoca Support Portal - about 2 months ago

Pre-Transfer Webhook Failures - 2 months ago

Intermittent Access to the Invoca UI - 3 months ago

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