Enhanced Caller Profile (ECP) Issue: 6/12/24

Response times from our provider's endpoint are aligned with our normal standards. The incident is now resolved.

Our provider has stated that they have mitigated the latency issue. We are monitoring the response times on our end to ensure that they meet our normal standards.

We are continuing to experience high latency in receiving responses from our provider's endpoint. They are making progress toward a resolution.

We have identified that we have been successfully capturing and storing ECP data even though the response times from our provider have been delayed. The current impact of this ongoing issue is that ECP data is not ready in time for pre-transfer webhooks or if used in real-time routing scenarios.

The investigation is still ongoing. We are continuing to work with our partner to understand the root cause.

We are continuing to work with our partner to investigate this issue.

We are experiencing intermittent delays in obtaining Enhanced Caller Profile data from our provider. As a result, ECP data is not populating in our User Interface and Reporting for a subset of our calls.