Invoca's EU Reports and Dashboards experienced a major incident lasting approximately 1.5 hours, during which users in the EU region faced slow load times, timeouts, errors, and delayed or failed webhook deliveries. The engineering team identified the root cause and implemented a fix within roughly 30 minutes of identification. Reports, dashboards, and webhooks were fully restored and confirmed operational upon resolution.
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The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
A fix has been implemented and we are monitoring results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks.
Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing.
Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
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