Outage in Invoca

Intermittent Key Press Failures

Resolved Minor
April 02, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines. We are actively engaged with our carrier to resolve the issue

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/02/2025 10:00PM

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

MONITORING 7 months ago - at 04/02/2025 08:57PM

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

IDENTIFIED 7 months ago - at 04/02/2025 08:36PM

We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines.

We are actively engaged with our carrier to resolve the issue

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