Outage in Invoca

Intermittent Key Press Failures

Resolved Minor
April 02, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

Need to monitor Invoca outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Invoca, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines. We are actively engaged with our carrier to resolve the issue
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/02/2025 10:00PM

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

MONITORING 25 days ago - at 04/02/2025 08:57PM

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

IDENTIFIED 25 days ago - at 04/02/2025 08:36PM

We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines.

We are actively engaged with our carrier to resolve the issue

Latest Invoca outages

Reporting Delays - 2 months ago
Intermittent Homepage and API Call failures - 3 months ago
EU Platform Login Access Issue - 9/19/24 - 7 months ago
Google SIP Routing Issue - 9/12/24 - 8 months ago
Small Percentage of In-Flight Calls Dropping - 7/2/2024 - 10 months ago

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3965 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook