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Outage in Invoca

Intermittent Access to the Customer Support Portal

Resolved Minor
January 21, 2026 - Started 4 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to support@invoca.com.
Components affected
Invoca User Logins

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/22/2026 07:52PM

This incident has been resolved.

MONITORING 4 months ago - at 01/22/2026 03:55PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/22/2026 03:54PM

A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

INVESTIGATING 4 months ago - at 01/22/2026 03:05AM

We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal.
Our team is working to restore full access as quickly as possible.

How to get help: Please send any technical requests or urgent issues to support@invoca.com.

Latest Invoca outages

Inbound calls - about 1 month ago
Invoca UI Latency - about 1 month ago

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