Outage in Invoca

Call Connection Failures to AT&T Toll Free Destination Lines

Resolved Minor
November 03, 2025 - Started 19 days ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.
Components affected
Invoca Calls

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/03/2025 10:30PM

We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.

IDENTIFIED 19 days ago - at 11/03/2025 08:03PM

We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.

INVESTIGATING 19 days ago - at 11/03/2025 05:59PM

We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue.

We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue.

Caller experience is long delays followed by a "number not in service" or "busy" message.

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