Outage in IONOS Cloud

Managed Backup Service Restrictions

Resolved Major
September 07, 2023 - Started about 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating a problem with our Managed Backup service. Although this does not affect backup plans or the backup console itself, it is currently not possible to log in via the DCD or to list, create and edit backup units. You can log in directly to backup.ionos.com with your backup unit name and the password you have set for the backup unit. We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Backup
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/08/2023 08:37AM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/08/2023 07:51AM

This issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/08/2023 12:08AM

We are currently investigating a problem with our Managed Backup service.

Although this does not affect backup plans or the backup console itself, it is currently not possible to log in via the DCD or to list, create and edit backup units.
You can log in directly to backup.ionos.com with your backup unit name and the password you have set for the backup unit.

We will inform you as soon as the functionality has been restored.

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