Outage in IONOS Cloud

Limited accessibility of the Cloud Support

Resolved Major
October 26, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Currently, there is a possible delay in ticket processing. We are already investigating the issue in order to implement a solution as soon as possible.
Components affected
IONOS Cloud Cloud Support

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/26/2023 12:10PM

This issue has previously been resolved.

Please note: If you tried to contact us by email and did not receive an automatic ticket info, please resend your email. We apologise for any inconvenience this may have caused.

MONITORING about 2 years ago - at 10/26/2023 10:38AM

We were able to successfully resolve the issue and functionality via email is fully restored.

IDENTIFIED about 2 years ago - at 10/26/2023 09:46AM

Currently, new tickets cannot be accepted, nor can existing ones be updated. We are working at full speed to restore the service.

INVESTIGATING about 2 years ago - at 10/26/2023 09:33AM

Currently, there is a possible delay in ticket processing. We are already investigating the issue in order to implement a solution as soon as possible.

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