Outage in IONOS Cloud
Resources in an Unknown state - FRA
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud's FRA region experienced a major 2.5-hour outage where resources across Managed Kubernetes, Provisioning, Storage, Compute, Cubes, and Network were unreachable and displayed an Unknown state. The root cause was traced to faulty hardware servers, which required affected VMs to be migrated to alternative hardware. The incident was fully resolved once all VMs and services were restored and confirmed operational.
We are currently experiencing an issue where resources in the FRA region are unreachable and showing an Unknown state.
This issue is currently being investigated and we will keep you informed of any updates.
Components affected
IONOS Cloud Managed Kubernetes IONOS Cloud Provisioning IONOS Cloud Storage IONOS Cloud Compute IONOS Cloud Cubes IONOS Cloud NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 01:44PM
The incident has been resolved, the VMs are back working again.
MONITORING
5 days ago - at 07/13/2026 12:00PM
Our tech teams were able to restore all VMs and products, so all are back available and running.
However, we keep monitoring the situation for a while.
IDENTIFIED
5 days ago - at 07/13/2026 11:51AM
Our teams identified some affected hardware servers that caused the unavailability.
We are now in process of migrating the affected VMs to different HW servers, so please check your VMs.
We are still working on the root cause investigation.
INVESTIGATING
5 days ago - at 07/13/2026 11:17AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 07/13/2026 11:16AM
We are currently experiencing an issue where resources in the FRA region are unreachable and showing an Unknown state.
This issue is currently being investigated and we will keep you informed of any updates.
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