Outage in IONOS Cloud
Cloud Support: Telephone Line Availability Degraded
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud Support experienced degraded telephone line availability for approximately 1.7 hours on August 4, 2026. Customers and partners were unable to reliably reach support by phone and were redirected to the DCD Form or email as alternatives. The issue was resolved by assigning additional personnel to restore normal phone support capacity.
IONOS Cloud Support is temporarily not always available via phone.
We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 10:02AM
We were able to assign additional personnel and will set this status page to resolved.
IDENTIFIED
3 days ago - at 08/04/2026 08:20AM
IONOS Cloud Support is temporarily not always available via phone.
We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Latest IONOS Cloud outages
Connectivity Issues with DBaaS (MongoDB) - 10 days ago
LAS: Storage Loss of Redundancy - 13 days ago
Cloud Support: Limited Phone Support Availability - 14 days ago
AI Model Hub - Service Degradations - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
