Outage in IONOS Cloud
Cloud Support: Limited Phone Support Availability
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced reduced phone support capacity for approximately 71 hours due to staff sick leave, resulting in longer response times on the phone channel. Customers were advised to use email support as an alternative during affected time slots. Full phone support availability was restored on July 27, 2026.
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/27/2026 05:43AM
Cloud Support availability is back.
Thank you for your understanding.
IDENTIFIED
14 days ago - at 07/24/2026 06:51AM
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
Latest IONOS Cloud outages
Cloud Support: Telephone Line Availability Degraded - 3 days ago
Connectivity Issues with DBaaS (MongoDB) - 10 days ago
LAS: Storage Loss of Redundancy - 13 days ago
AI Model Hub - Service Degradations - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
