Outage in IONOS Cloud
Support Phone Availability Degraded
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's support phone system experienced intermittent availability issues over approximately 48 hours, preventing agents from reliably connecting to incoming calls. Cloud Support was the affected component, with customers directed to use email or the DCD Support form as alternatives. The technical issue was fully resolved on November 9, 2026.
We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 11/09/2026 10:32AM
The technical issue has been resolved.
IDENTIFIED
2 days ago - at 11/07/2026 10:21AM
We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Latest IONOS Cloud outages
Network connectivity issues for some newly created, restarted or migrated Cloud Servers - 12 days ago
Limited access to provisioning services - 14 days ago
Issues with Support Phone Availability - 18 days ago
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