Outage in IONOS Cloud
Issues with Support Phone Availability
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced intermittent phone support availability issues over approximately 12 days, preventing agents from connecting to incoming calls. Cloud Support was affected, with customers unable to reliably reach the support team by phone during this period. Phone support availability was restored on November 3, 2026.
We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/03/2026 07:32AM
For now, we restored Support phone availability.
IDENTIFIED
11 days ago - at 10/30/2026 09:57AM
We just want to remind our customers of the degraded Support availability via phone, the issue is still ongoing.
Please reach out to our team via email.
Thank you.
IDENTIFIED
18 days ago - at 10/22/2026 12:36PM
We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Latest IONOS Cloud outages
Support Phone Availability Degraded - 2 days ago
Network connectivity issues for some newly created, restarted or migrated Cloud Servers - 12 days ago
Limited access to provisioning services - 14 days ago
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