IONOS Cloud's LAS storage environment experienced a loss of redundancy lasting approximately 1.4 hours, affecting storage and network components with no reported customer impact. The root cause was identified as a memory leak in a management component that caused excessive memory consumption and instability on storage servers. Redundancy was restored after mitigating the memory leak, with a durable fix applied and a permanent resolution planned for an upcoming update.
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No more anomalies were detected.
The Root Cause of the loss of redundancy was identified as a memory leak in a management component. A durable mitigation was put in place to avoid recurrence. The memory leak will be addressed in an upcoming update to the management component.
We have found a likely root cause. A management component was causing excessive memory consumption introducing instability on the affected storage servers. This has been mitigated. We are currently monitoring the environment and will close the incident if no further anomalies are observed.
We are investigating alerts related to loss of redundancy on storage servers. There is currently no customer impact, our storage team is investigating and working to restore redundancy. We are suspecting a faulty networking component.
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