Outage in IONOS Cloud
AI Model Hub - Service Degradations
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud's AI Model Hub experienced elevated error rates (4xx/5xx responses) and increased latencies globally for approximately 116.5 hours. The root cause was identified as acute resource constraints, which were resolved by scaling out the affected bottlenecks. A fix was implemented on July 23, reducing errors to nominal levels, with the incident formally closed on July 28.
We are currently investigating increased AI Model Hub error rates and latencies. More details will be shared as they become available.
Affected services: AI Model Hub
Location: Global Services
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/28/2026 07:12AM
We are marking this incident as resolved. Our AI Modelhub Team has addressed the issue, which was caused by acute resource constraints. This was resolved by scaling out the bottlenecks.
MONITORING
15 days ago - at 07/23/2026 11:25AM
A fix has been implemented, which has reduced the number of 4xx and 5xx responses to nominal levels. We will continue to monitoring the results.
INVESTIGATING
15 days ago - at 07/23/2026 10:44AM
We are currently investigating increased AI Model Hub error rates and latencies. More details will be shared as they become available.
Affected services: AI Model Hub
Location: Global Services
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