Outage in IONOS Cloud

Billing API for Resellers temporarily unusable

Resolved Minor
March 05, 2024 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We have investigated the cause of the Billing API's authentication problems when using reseller account. A fix will be provided tomorrow morning during the previously announced Provisioning maintenance window (i.e., 07:00 to 09:00 UTC, 06-Mar-2024). No data has been affected, and access to the Billing API for non-reseller accounts continues to work as expected.
Components affected
IONOS Cloud Billing API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/06/2024 10:29AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/06/2024 06:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/05/2024 11:47AM

We have investigated the cause of the Billing API's authentication problems when using reseller account.

A fix will be provided tomorrow morning during the previously announced Provisioning maintenance window (i.e., 07:00 to 09:00 UTC, 06-Mar-2024).

No data has been affected, and access to the Billing API for non-reseller accounts continues to work as expected.

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