Outage in IONOS Cloud

Network Issues (Frankfurt)

Resolved Minor
July 12, 2024 - Started 5 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery in some Frankfurt VDCs. Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources. We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Storage IONOS Cloud Network
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/13/2024 07:39AM

This incident has been resolved.

MONITORING 5 months ago - at 07/12/2024 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/12/2024 02:51PM

We are still seeing issues on the network side, we are working on fixing these.

MONITORING 5 months ago - at 07/12/2024 02:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/12/2024 12:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/12/2024 12:31PM

We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery in some Frankfurt VDCs.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.

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