Outage in IONOS Cloud
Support Telephone Routing Issue
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced a routing issue with their Cloud Support telephone system that caused customer calls to disconnect or route incorrectly. The incident affected customers' ability to reach support through documented phone numbers, requiring them to use an alternative direct dial number. The underlying cause was identified and fixed after 5.1 hours, restoring normal functionality to all documented support numbers.
We are currently investigating a routing issue affecting our Cloud Support telephone system.
Customers might experience disconnects or calls not being routed correctly.
If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:
Direct Dial: +49 30 577 00 820
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/22/2026 03:22PM
We are resolving this incident as the underlying cause has been identified and fixed. We are sorry for the inconvenience caused. All our documented support numbers should now work again as expected.
https://docs.ionos.com/cloud/support/general-information/contact-information
INVESTIGATING
5 days ago - at 04/22/2026 10:17AM
We are currently investigating a routing issue affecting our Cloud Support telephone system.
Customers might experience disconnects or calls not being routed correctly.
If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:
Direct Dial: +49 30 577 00 820
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