Outage in IONOS Cloud
Limited access to provisioning services, DCD, Managed Kubernetes
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud experienced a major incident affecting provisioning services, Data Center Designer, Cloud API, and Managed Kubernetes, causing increased processing times, timeouts, connection interruptions, and temporarily placing Kubernetes in read-only mode. The incident lasted 59.1 hours and required temporarily disabling provisioning services to implement fixes. The issue was resolved with provisioning functionality restored to normal operation, while existing virtual data center resources remained unaffected throughout the incident.
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.
Occasionally, connections may be lost in the direction of the Data Center Designer.
Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Data Center Designer IONOS Cloud Cloud API IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud ProvisioningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/06/2026 05:55AM
The incident is over, Provisioning is back working normally.
We are working on the RCA and publish it here asap.
MONITORING
11 days ago - at 05/04/2026 03:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 05/04/2026 01:04PM
On our ongoing provisioning resolution work, we had to set the Managed K8s service to "read-only",
means no Cluster or Nodepool or Autoscale actions are possible at the moment,
while the running workloads are not affected.
We will let you know asap when the K8s system is back.
MONITORING
11 days ago - at 05/04/2026 12:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 05/04/2026 11:42AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 05/04/2026 11:26AM
Provisioning was enabled again, however we are still working on the overall resolution.
IDENTIFIED
11 days ago - at 05/04/2026 10:18AM
We temporarily deactivated provisioning in order to fix the underlying issue.
IDENTIFIED
11 days ago - at 05/04/2026 09:53AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 05/04/2026 09:22AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 05/04/2026 08:45AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 05/04/2026 04:10AM
Currently, there is an increased processing time for provisioning orders initiated via Data Center Designer or API.
Customers may experience timeouts or errors in some provisioning-related operations.
Occasionally, connections to the Data Center Designer may be interrupted.
MONITORING
12 days ago - at 05/03/2026 09:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 days ago - at 05/03/2026 06:53PM
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.
Occasionally, connections may be lost in the direction of the Data Center Designer.
Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
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