Outage in IONOS Cloud
Provisioning Service Degradation in FKB
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced provisioning service degradation in their Karlsruhe datacenter affecting Virtual Data Centers (VDCs) that were impacted by a previous storage incident. Users encountered error code VDC-5-12 when attempting to create or modify resources, while existing VMs remained operational throughout the incident. The issue was resolved after 112 hours once redundancy was fully restored and provisioning limitations were removed.
As documented in the updates to the recent Storage Incident in our Karlsruhe DC, several Virtual Data Centers (VDCs) are currently restricted from issuing new provisioning jobs while redundancy is being restored for affected VMs.
Original Incident: https://status.ionos.cloud/incidents/p6pjqxzgkh1g
With this announcement we want to increase awareness about this current limitation.
Impact
Scope: Only customers and VDCs impacted by the original storage incident are affected by these provisioning limitations.
Symptoms: Users may encounter error code VDC-5-12 when attempting to create or modify resources.
Existing Workloads: All currently running VMs remain operational
We will close this announcement once redundancy, as well as provisioning functionality, is fully restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/18/2026 07:36AM
Redundancy has been fully restored and no limitations related to provisioning should remain.
IDENTIFIED
25 days ago - at 05/13/2026 03:33PM
As documented in the updates to the recent Storage Incident in our Karlsruhe DC, several Virtual Data Centers (VDCs) are currently restricted from issuing new provisioning jobs while redundancy is being restored for affected VMs.
Original Incident: https://status.ionos.cloud/incidents/p6pjqxzgkh1g
With this announcement we want to increase awareness about this current limitation.
Impact
Scope: Only customers and VDCs impacted by the original storage incident are affected by these provisioning limitations.
Symptoms: Users may encounter error code VDC-5-12 when attempting to create or modify resources.
Existing Workloads: All currently running VMs remain operational
We will close this announcement once redundancy, as well as provisioning functionality, is fully restored.
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