Outage in IONOS Cloud
AI Model Hub: Increased Error Rate
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's AI Model Hub experienced increased latency and error rates due to significant load over a 68.8-hour period. The Mistral Small 24B Instruct model was particularly affected by high load, causing slow response times and timeouts for users. The team resolved the incident by removing performance bottlenecks and addressing the load issues.
We are currently investigating increased latency and error count in the AI Model Hub
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 06/01/2026 05:06PM
This incident has been resolved.
MONITORING
8 days ago - at 05/29/2026 10:31PM
The Mistral Small 24B Instruct model is currently experiencing a high load.
For users experiencing timeouts, we recommend switching to an alternative model, such as GPT-OSS-120B.
The slow response times previously observed in Collections are no longer occurring.
IDENTIFIED
8 days ago - at 05/29/2026 08:43PM
We are currently experiencing significant load, which is affecting the response times of our Modelhub. Our team is working on removing performance bottlenecks.
INVESTIGATING
8 days ago - at 05/29/2026 08:23PM
We are currently investigating increased latency and error count in the AI Model Hub
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