Outage in IONOS Cloud
Network Outage in Worcester
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud experienced a major network outage in Worcester that caused multiple customer network interface cards (NICs) to go down, resulting in complete connectivity loss for affected instances. The technical team identified the root cause and resolved the issue by migrating several virtual machines to restore network connectivity. The incident lasted 9.4 hours before being fully resolved with continued monitoring for stability.
We are currently facing a network issue in Worcester.
Several customer NICs are down due to the outage, so connectivity is lost for the affected instances.
Our team is currently working on re-establishing connectivity as soon as possible.
We will keep you informed on any new information.
Affected services: Network
Location: Location GB/BHX
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/20/2026 09:38PM
We consider this incident as resolved.
An RCA will follow as soon as it's compiled.
MONITORING
18 days ago - at 05/20/2026 02:41PM
The team was able to resolve the issue and bring all instances back online, so the network and connectivity is back now.
We keep monitoring the situation for stability.
IDENTIFIED
18 days ago - at 05/20/2026 01:42PM
The team identified the root cause and is working on a fix now.
We need to migrate several VMs to get them back online.
We will keep you informed on any change.
INVESTIGATING
18 days ago - at 05/20/2026 12:19PM
We are currently facing a network issue in Worcester.
Several customer NICs are down due to the outage, so connectivity is lost for the affected instances.
Our team is currently working on re-establishing connectivity as soon as possible.
We will keep you informed on any new information.
Affected services: Network
Location: Location GB/BHX
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