Outage in IONOS Cloud
Suspected Issues with USt- / VAT ID verification
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's automated accounting system erroneously sent emails to multiple customers claiming their VAT/Umsatzsteuer ID numbers could not be verified. The incident was identified as a false alarm with no actual verification issues or required customer actions. All affected customers were contacted directly via email once the 22-hour incident was resolved.
We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified.
We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/13/2026 06:56AM
This incident has been resolved, and all affected customers have been contacted directly via email.
IDENTIFIED
3 days ago - at 05/12/2026 02:38PM
We can confirm that these emails were sent out in error.
There are no customer 'to-do's / calls-to-action, and we will send out an informational update to all affected customers as soon as possible.
INVESTIGATING
3 days ago - at 05/12/2026 08:50AM
We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified.
We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.
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