Outage in IONOS Cloud
Cloud Support: Limited Phone Support Availability
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced reduced phone support capacity over approximately 85 hours due to staff sick leave, resulting in longer response times on the phone channel. Customers were directed to use email support as an alternative during this period, which was further compounded by concurrent changes to the ticketing system. Full support capacity was restored on September 8, 2026.
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/08/2026 06:31AM
We managed to fully re-establish our service, Support is back.
thank you for your patience.
IDENTIFIED
4 days ago - at 09/07/2026 06:16AM
We still run short on coverage of service, and we are currently doing changes on our ticketing system.
So we kindly ask for your understanding if Support responses are not as timely as you are accustomed to.
Thank you.
INVESTIGATING
6 days ago - at 09/04/2026 04:53PM
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
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