Outage in IONOS Cloud
Network packet loss in TXL / Provisioning delays
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's TXL data center experienced network packet loss and sporadic connection issues causing degraded connection quality and substantial delays in packet delivery, with provisioning also impacted as a secondary effect. The incident lasted approximately 5.8 hours before a fix was implemented and confirmed resolved. Network technicians identified and addressed the issue, restoring full functionality.
We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.
Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.
We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Network IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud ProvisioningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/24/2026 02:33PM
This incident has been resolved.
MONITORING
13 days ago - at 09/24/2026 11:57AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
13 days ago - at 09/24/2026 08:58AM
On top of the network issue in TXL, there may be delays in provisioning.
INVESTIGATING
13 days ago - at 09/24/2026 08:43AM
We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.
Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.
We will inform you as soon as the functionality has been restored.
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