Outage in IONOS

Long waiting times for our Hotline

Resolved Major

August 29, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please contact our support team via e-mail at support@ionos.com

Components affected

IONOS Customer Hotline

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/29/2024 01:27PM

The disruption affecting the Support Hotline has been resolved. It is now functioning normally again. Our apologies for the inconvenience caused.

IDENTIFIED over 1 year ago - at 08/29/2024 12:35PM

We are still working on resolving the technical issue. Thank you for your patience.

Our apologies for the inconvenience caused.

IDENTIFIED over 1 year ago - at 08/29/2024 09:50AM

An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please contact our support team via e-mail at support@ionos.com

Latest IONOS outages

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Email address creation may not be possible - about 1 month ago

Disruption in logging into the Webmail - about 1 month ago

Limited functionality of product SSL. - about 2 months ago

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