Outage in IPFone

VoIP Partial Outage

Resolved Major
September 09, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

Please be advised that our engineers from our NOC have detected an issue within our core network that appears to be affecting the voice service of our customers. Our engineers are actively investigating the situation. We will provide more information as soon as it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/10/2024 06:58PM

We are pleased to inform you that all systems are operating normally.

MONITORING over 1 year ago - at 09/10/2024 01:20PM

Our network and services continue to be stable since the resolution.

We are currently in the process of gathering and analyzing all relevant data to provide a comprehensive report on the event. This information will be shared with you soon.

MONITORING over 1 year ago - at 09/09/2024 07:50PM

We are pleased to report that all systems have been stable, and our monitoring shows nothing out of the ordinary. The reason for the outage will be provided later.

Thank you for your patience and understanding.

MONITORING over 1 year ago - at 09/09/2024 06:17PM

Voice over IP services have been restored. Please verify that your phones are back up and running as usual. If you continue to experience any issues, please let us know.

More information on the root cause of the outage will be provided soon. We sincerely appreciate your patience and understanding during this time.

INVESTIGATING over 1 year ago - at 09/09/2024 05:03PM

Our engineers are diligently investigating the VoIP calling issue. We truly appreciate your patience and understanding during this time. We will provide you with more information as soon as it becomes available!

INVESTIGATING over 1 year ago - at 09/09/2024 03:46PM

Please be advised that our engineers from our NOC have detected an issue within our core network that appears to be affecting the voice service of our customers. Our engineers are actively investigating the situation.

We will provide more information as soon as it becomes available.

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