Outage in IPFone

Audio Quality / Packet Loss

Resolved Minor

February 05, 2026 - Started 10 days ago - Lasted 5 days
Official incident page

Incident Report

We’re aware of an increase in reports of audio quality issues, including choppy or intermittent audio from the Detroit (Legacy TelNet Worldwide) Network. Our voice networking team is actively investigating and working to isolate the cause. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/10/2026 10:09PM

This incident has been resolved. An RFO will be made available after review with our Network Teams.

MONITORING 9 days ago - at 02/06/2026 05:08PM

With the completion of the maintenance last night, we have continued to investigate and monitor the trouble. We are no longer seeing the trouble of duplicate packets. We will continue to monitor to ensure network stability.

If you are continuing to experience trouble today or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help.

We’ll continue to share updates here as they become available. Thank you for your patience.

INVESTIGATING 9 days ago - at 02/06/2026 01:30PM

We are continuing to investigate the issue.

If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help.

We’ll continue to share updates here as they become available. Thank you for your patience.

IDENTIFIED 10 days ago - at 02/05/2026 08:26PM

We will be performing emergency maintenance tonight, 2/5/26 at 9pm Eastern. Please be aware that with this maintenance, established calls may be disconnected during the switch.

If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help.

We’ll continue to share updates here as they become available. Thank you for your patience.

INVESTIGATING 10 days ago - at 02/05/2026 07:53PM

We are continuing to investigate the underlying cause of the issue.

If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help.

We’ll continue to share updates here as they become available. Thank you for your patience.

INVESTIGATING 10 days ago - at 02/05/2026 07:14PM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 02/05/2026 06:56PM

We’re aware of an increase in reports of audio quality issues, including choppy or intermittent audio from the Detroit (Legacy TelNet Worldwide) Network. Our voice networking team is actively investigating and working to isolate the cause.

If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email support@telnetww.com. Our team is here to help.

We’ll continue to share updates here as they become available. Thank you for your patience.

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