Bill Center / Customer Portal Impairment

The trouble impacting Bill Center and Customer Portal access was caused by a third-party vendor issue. A fix has been implemented and services are stable. We are awaiting additional details from the vendor and will provide an updated RFO when available.

Our Vendor has advised that a fix has been implemented, and the system is currently stable.

Our teams will continue to monitor closely and will provide a Root Cause when complete.

We have identified the issue impacting access to Bill Center and are currently working with our vendor toward resolution.

At this time, access appears to be restored for users. We will continue to monitor and provide updates as more information becomes available.

Next Update: As we receive confirmation from our vendor (30-60 minutes)

We are currently investigating an issue impacting access to our Bill Center. (billing.ipfone.com, customerportal.telnetww.com)

At this time, customers may be unable to view invoices, make payments, or access billing-related information.

Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Next Update: Within 30-60 minutes, or sooner if available