Outage in iQmetrix

RQmobile Errors impacting transactions

Resolved Minor
December 13, 2025 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are receiving reports of RQmobile errors that may be impacting invoicing. Our Incident Management Team has been engaged and are currently investigating the issue. More updates to follow.
Components affected
iQmetrix Transactions

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/13/2025 09:13PM

We are now calling the all clear. This incident is now resolved. If you have any lingering issues please reach out to our Support Team.

IDENTIFIED 27 days ago - at 12/13/2025 08:30PM

Our Team is still currently working on implementing multiple mitigation options in parallel to resolve the issue. More updates to follow.

IDENTIFIED 27 days ago - at 12/13/2025 08:07PM

We have identified that this would only be impacting those on RQ mobile iQ Pay. Our team is continuing to investigate and implement additional mitigation procedures. More updates to follow.

IDENTIFIED 27 days ago - at 12/13/2025 07:35PM

Mitigation steps did not change telemetry on errors. Our team is implementing additional measures. More updates to follow.

IDENTIFIED 27 days ago - at 12/13/2025 07:22PM

Our team has identified the issue and is implementing mitigation steps to resolve the issue. More updates to follow,

INVESTIGATING 27 days ago - at 12/13/2025 07:12PM

We are receiving reports of RQmobile errors that may be impacting invoicing. Our Incident Management Team has been engaged and are currently investigating the issue. More updates to follow.

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